Call Center

Phone Support Services

Canmy offers the best voice interaction facility, ensuring every call will be answered, every time, on time. Customers can speak directly to agents through a pool of dedicated numbers and have their queries resolved effectively. The IVR (Interactive Voice Response) can be programmed to route captured calls in a variety of ways, depending on the routing rules that are written into the ACD (Automatic Call Distributor). We also provide direct dedicated phone lines to ensure instant response and avoid delay in line transfer.

Inbound Customer Service

Customer support executives, handling customer-initiated telephone calls for client specific programs. This could range from providing billing information, product or service information, aggregating response to direct marketing advertisements and other activities as detailed below. Our agents are proficient in handling the entire gamut of calls, from simple welcome calls to calls pertaining to surveys, verifications, lead generation, collections, etc.

Canmy inbound voice based service offering includes:

Customer Service
• Application / Claims processing
• Subscription services
• Feedback collection for products / service / campaign etc
• Polling / Media analysis
• Effective up-selling and cross-selling to existing customers during call

Pre-sales, Post-sales & Order fulfillment
• Product enquiries
• Order taking
• Sales processing
• Up-selling and Cross-selling
• Documentations & payment queries
• Post-sales product support

Technical Support / Help desk
• Troubleshooting for products and services
• Complaint registrations
• Guiding customers in collecting information

Inquiry Service
• Product / Service information requests
• Dealer locator service
• ATM / POS locator service, etc

Billing Information
• Queries about account balance
• Payment information
• Changes in personal information, etc

Enrollment services
• Welcome calls, registration and enrollment for campaign and events etc

Credit Management
• Credit authorization
• Credit verifications
• Collections

Verification services
• 3rd party verifications service
• Insurance verifications
• Employment verifications
• Any many more...